Social Media Moderator
- Generate, edit, publish and share daily ads to the sales team.
- Monitor and moderate user-generated content across all social media platforms, including Facebook, Twitter, Instagram, Mobile app and LinkedIn.
- Review and approve/disapprove user comments, posts, and messages in accordance with our community standards.
- Respond promptly to user inquiries, complaints, and feedback, while maintaining a positive and professional tone.
- Identify and report spam, inappropriate content, and other violations of our community guidelines.
- Monitor trends and provide insights to help shape our social media strategy.
- Collaborate with other departments to address customer service issues and improve customer experience.
- Stay up-to-date with the latest social media trends, policies, and tools, and make recommendations for improvements as needed.